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Proactive and personalised AI-driven Customer Success management at scale

Churned helps Customer Success teams predict churn and identify upsell opportunities at SaaS brands. Using the platform’s AI-driven churn and upsell scores, as well as next-best actions, you can confidently, proactively and automatically make the best move with every customer.

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Trusted by leading B2B SaaS companies

Problem

Are you getting the full picture?

Customer Success teams relying on limited data, vague rule-based health scores and limited interactions risk losing out on recurring revenue and growing customer lifetime value. Don’t let retention and upselling opportunities fall through the cracks.

Retention challenges

Limited visibility into churn risk makes it hard to predict which customers need attention, especially for tech-touch accounts with minimal interaction.

Data quality issues

Siloed and incomplete data from CRMs, product usage and support systems means inconsistent insights that make prioritising retention efforts a struggle.

Limited scalability

Manual processes and reactive strategies make it hard to service growing customer bases efficiently, leading to neglected accounts through retention signals.

Missed opportunities

Without clear insights into customer health, upsell or cross-sell opportunities are harder to identify, which means slower revenue growth.

Problem

Are you getting the full picture?

Retention challenges

Limited visibility into churn risk makes it hard to predict which customers need attention, especially for tech-touch accounts with minimal interaction.

Data quality issues

Siloed and incomplete data from CRMs, product usage and support systems means inconsistent insights that make prioritising retention efforts a struggle.

Limited scalability

Manual processes and reactive strategies make it hard to service growing customer bases efficiently, leading to neglected accounts through retention signals.

Missed opportunities

Without clear insights into customer health, upsell or cross-sell opportunities are harder to identify, which means slower revenue growth.

With/Without Churned

Proactive churn management with AI-driven insights

Churned helps Customer Success teams with AI-driven health scores and proactive next-best actions. Replace rule-based decisions and gut feelings with actionable insights that help you retain and efficiently grow your customer base.

With Churned

Proactive churn management

Predict churn risks early with AI-driven health scores and real-time insights to prevent revenue loss.

Customer insights and data integration

Get a centralised view of customer behaviour, risk scores and product usage for smarter decision-making.

Smarter workload management

Prioritise high-risk accounts and distribute impactful tasks efficiently based on churn predictions.

Automation and operational efficiency

Streamline retention strategies with automated campaigns, alerts and workflows. Retention and expansion: Use predictive data to prevent churn and identify timely upsell opportunities.

Stronger collaboration

Align teams with clear task delegation and reduce manual work for a greater strategic focus.

Without Churned

Reactive churn management

Churn is only identified after customers have disengaged, increasing the likelihood of lost revenue.

Limited insights and fragmented data

Disconnected tools and limited data visibility make it difficult to truly understand customer health.

Unstructured workload prioritisation

Without churn risk scores, teams struggle to focus on the accounts needing the most attention.

Inefficient manual processes

Repetitive manual tasks slow progress and limit retention effectiveness.

Retention and revenue loss

Missed churn signals and upsell opportunities reduce customer lifetime value.

With Churned

Proactive churn management

Predict churn risks early with AI-driven health scores and real-time insights to prevent revenue loss.

Customer insights and data integration

Get a centralised view of customer behaviour, risk scores and product usage for smarter decision-making.

Smarter workload management

Prioritise high-risk accounts and distribute impactful tasks efficiently based on churn predictions.

Automation and operational efficiency

Streamline retention strategies with automated campaigns, alerts and workflows. Retention and expansion: Use predictive data to prevent churn and identify timely upsell opportunities.

Stronger collaboration

Align teams with clear task delegation and reduce manual work for a greater strategic focus.

Without Churned

Reactive churn management

Churn is only identified after customers have disengaged, increasing the likelihood of lost revenue.

Limited insights and fragmented data

Disconnected tools and limited data visibility make it difficult to truly understand customer health.

Unstructured workload prioritisation

Without churn risk scores, teams struggle to focus on the accounts needing the most attention.

Inefficient manual processes

Repetitive manual tasks slow progress and limit retention effectiveness.

Retention and revenue loss

Missed churn signals and upsell opportunities reduce customer lifetime value.

Features

Powerful retention tools for Customer Success teams

Churned’s AI-driven tools help Customer Success teams personalise retention and upsell campaigns, predict churn and maximise the lifetime value of SaaS customers.

AI-driven segmentation

Automatically segment customers and users based on behaviour, risk factors and engagement patterns. Identify key segments like high-value accounts, at-risk customers and engaged users for tailored retention strategies. 

AI-driven segmentation

Sentiment analysis

Use natural language processing (NLP) to analyse customer interactions and identify sentiment trends to help you respond to negative signals before churn occurs.

Sentiment analysis

Personalised predictions

Churned’s predictive AI models analyse user-level data and historical patterns to forecast churn risks and upsell opportunities, letting CSMs automate interventions and proactively engage with high-value customers.

Personalised predictions

Task management

Streamline Customer Success efforts with automated task creation and prioritisation based on churn risk scores and account health so you focus your efforts on high-impact actions.

Task management

Next-best actions

Get prescriptive AI suggestions on the best retention actions per customer, from offering online workshops to highlighting key feature updates, which can significantly boost retention and upsell rates.

Next-best actions

Journey Builder

Automate personalised customer journeys—from onboarding to retention—with AI-powered tools that adapt to their behaviour and the complexity of your offering.

Journey Builder

See how Churned works

Use Cases

Achieve the results you need with Churned

See why Customer Success teams use Churned to tackle their retention challenges in the SaaS industry.

Learn more

Reduce churn

Predict which customer accounts are at risk of churning using AI-driven insights and take targeted actions such as personalised outreach or retention offers to keep them from leaving.

Boost upsell opportunities

Identify accounts showing positive engagement trends or approaching usage thresholds and trigger upsell actions such as offering feature upgrades, additional seats, or product expansions.

Grow actively managed clients

Automate repetitive Customer Success tasks like follow-ups, account health monitoring and ticket prioritisation to help reduce manual workloads for your team.

Automatic personalisation

Automatically trigger personalised actions such as check-in emails, product tips or in-app messages based on key engagement signals and customer health scores.

Optimise onboarding

Create AI-powered, personalised onboarding journeys for different account types to make sure activations are smooth and early-stage churn risks are reduced.

How Churned works

How Churned works for SaaS brands

Churned unifies data from your existing tools into a single platform to quickly generate deep insights into customer behaviour. AI models identify your at-risk segments and recommend automated steps to retain, reactivate and upgrade your customers.

Explore the platform

Step 1

Connect your data

Integrate your CRM, support, usage, financial and marketing data using APIs or directly from your data warehouse. Churned consolidates this data into one platform so you have a single customer overview.

Step 1

Connect your data

Step 2

Predict behaviour

Based on data patterns, our predictive AI model identifies which customers are at risk of churn, ready to renew or primed for reactivation. You can then confidently target the most at-risk segments.

Step 2

Predict behaviour

Based on data patterns, our predictive AI model identifies which customers are at risk of churn, ready to renew or primed for reactivation. You can then confidently target the most at-risk segments.

Step 3

Act with automation

Our prescriptive AI model identifies the next best action to perform for each customer account or segment and automates it. This lets you deliver targeted, timely messages that drive retention and reactivation.

Step 3

Act with automation

Explore the platform

Customer Success Stories

Yes. Our customers stick with us.

Find out why leading SaaS Customer Success teams keep using Churned.

B2B SAAS

"Before Churned, we relied on manual criteria to build health scores. It was nearly impossible with our diverse customer base and use cases. Churned's data-driven insights replaced guesswork with clear, actionable predictions."

Erik Beentjes

Team Lead Digital Customer Success SaaS at Tellent

B2B SAAS

"Before Churned, we relied on manual criteria to build health scores. It was nearly impossible with our diverse customer base and use cases. Churned's data-driven insights replaced guesswork with clear, actionable predictions."

Erik Beentjes

Team Lead Digital Customer Success SaaS at Tellent

B2B SAAS

"We were speaking to various other SaaS solutions, and to be frank, the others were just a simple database dressed up in a nice UI. Churned gave us the signals and notifications we needed to manage growth much more effectively."