White paper: how to retain and expand customer base
Every company aims to effectively retain and expand their customer bases. But that, of course, is easier said than done. What are the metrics you need to look at as a customer success professional? Which pitfalls should you avoid? How do you know which customers are at risk of leaving? And if you know that, how do you ensure that you can retain them? The answers to these questions will be discussed further in this white paper.
